Contact Us
Questions about a Commission Arrangement: If you have a query relating to a commission arrangement associated with your agreement, please click here for further information.
Polestar Finance & Polestar Contract Hire
Contact Us
Contact Us – Polestar Finance & Polestar Loan
Polestar Finance
86 Station Road
Redhill Surrey
RH1 1SR
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*Calls from UK landlines and mobiles are free
Contact Us – Contract Hire
(for agreements starting after Jan 2026)
Polestar Contract Hire
Number One, Great Exhibition Way
Kirkstall Forge, Leeds
LS5 3BF
Email us now
Customer Services – Polestar Choices & Polestar Loan
Arrears Management – Polestar Choices & Polestar Loan
Complaints – Polestar Choices & Polestar Loan
0800 313 4167
Complaints Procedure – Polestar Choices & Polestar Loan
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk
Customer Services – Contract Hire (for agreements starting after Jan 2026)
Complaints – Contract Hire (for agreements starting after Jan 2026)
0800 369 8634
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk